Richard Beevers, Managing Director, Customer Plus, UK
  Ruth Field, Chief Executive Officer, Joshua Group LLC
  Sheikh Aimen Ahmed Al Hosni, Director General,Information & Statistics, HRMS Superintendent, Ministry of Civil Service, Oman
  John Cunneen, Executive Director, Authority for Electricity Regulation, Oman
  Rimzie Ismail, Head of Customer Affairs & Service Brand Delivery Service Development, Dubai Airports
  Eng. Yaqoob Al Balushi, Director General-Infrastructure 7 e-Services, Information Technology Authority, Oman
  Khalid bin Mohammed Al Amri, Director of Public Complaints, Public Authority for Consumer Protection, Oman
  Robert Mclean, Principal, National Hospitality Institute
  Caleb Chua, Principal Consultant, The Right Change, Singapore
  Bilal Omari, Directory of Consultancy Solutions, Ethos Consultancy
  Angelena Boden, Founder and Presenter, Fifteen Minute Trainer
  Ibrahim Hamed, Consultant, Bensouda Consulting
  Suleiman Al Mugheiry, Head of Customer Service Deartment, Nawras
  Dr. Ing Gunnar Siebert, Chief Executive Officer, ISPIN MEA FZCO